Cancel your subscription
You can cancel at any time without opening a support ticket. Cancellation runs through the same Stripe customer portal you use for billing, and it never takes effect mid-cycle — you keep what you paid for through the end of the current period.
What you’ll need
Section titled “What you’ll need”- Owner access to the organization (only the owner can manage billing)
- A sign-in session to reach Dashboard → Billing
- A couple of minutes to confirm the cancellation in the Stripe portal
Cancel via the customer portal
Section titled “Cancel via the customer portal”- Sign in to your account.
- Go to Dashboard → Billing.
- Click Manage subscription to open the Stripe customer portal.
- Click Cancel subscription.
- Confirm. Stripe shows the date your access ends — that’s the last day of your current paid period.
Your subscription stays fully active until the end of the period you’ve already paid for. After that date the account is downgraded: you can still sign in, but crawls stop running and rank tracking pauses. Nothing is deleted at that moment.
What happens to your data
Section titled “What happens to your data”- Projects and audit history — retained for 90 days after the period ends, then permanently deleted. Resubscribe within that window and everything is exactly where you left it.
- Connector tokens — your Google Search Console, GA4, and other OAuth tokens are revoked immediately on cancellation, both as a security measure and to stop any further API calls on your behalf. You’ll reconnect them if you return.
- Your account and organization — stay active. You don’t lose your login; you can sign back in and resubscribe whenever you like.
If you need a clean exit, delete your projects before the retention window closes; otherwise they age out automatically at 90 days. There’s no separate “delete my data” request to file — the 90-day timer starts the moment your paid period ends, and deletion at the end of it is automatic and irreversible. If compliance or data-handling rules on your side require confirmation that the data is gone, email support after the window closes and we’ll confirm the deletion in writing.
Reactivation
Section titled “Reactivation”To come back, sign in and go to Dashboard → Billing → Subscribe. If you’re inside the 90-day window, your previous projects, connectors-to-reconnect, and audit history are restored. Past 90 days, you start fresh with new projects.
Annual billing and refunds
Section titled “Annual billing and refunds”If you’re on annual billing and cancel mid-year, you’re entitled to a prorated refund for the unused months. Email support@visibilityiq365.com from your account email and we’ll process it within 5 business days.
Trouble cancelling
Section titled “Trouble cancelling”If the customer portal won’t load — an ad blocker or corporate proxy blocking Stripe is the usual cause — email support@visibilityiq365.com and we’ll cancel on your behalf and confirm by email within one business day.